Need help? Call us at 877.837.9569

Frequently Asked Questions

Account

No membership is required to order from DollarDays. You will need to register for an account on our site to place orders. Creating an account will also allow you to receive notifications on processed orders and enable you to receive shipment notifications.

To reset your password, click here. For additional assistance, please call one of our Customer Care representatives at 877-837-9569.

You must have an active account and be logged on in order to save items to your cart. If you are logged into your account and add items to your cart, they may remain there for up to six months.

You can change your account information by clicking on “My Account” and updating your information at any time when you are logged into the site.

Orders

The average delivery time is 7-14 days from the date on which you place your order. If orders are traveling from more than one shipping point or if the shipment is over 500 lbs., the delivery time may be longer. For the most accurate ETA for your order, please call a Customer Care representative at 877-837-9569 or email service@dollardays.com.

We do not have a minimum order requirement; however, most of our items are sold by the case and are sold as advertised. For example, if we sell a case of 500 pencils, we may not be able to split the case to ship only 250 pencils or customize a specific color or size within a case. If you have a custom order amount or questions about case packs, please contact a Customer Care representative at 877-837-9569.

You can place your order online at www.dollardays.com, by emailing sales@dollardays.com, by calling us 877-837-9569 or by chat.

It is always our goal to fulfill 100% of customer orders, but, in the event an item you've ordered is out of stock or discontinued, we will contact you to offer a substitute option. If the product has been backordered, we will let you know how long it will take to come back into stock, and it will be your choice to either cancel the order or keep it open.

We strive to provide accurate images of all products sold on our site. In rare instances, there may be slight differences between the images and the actual product. This may be due to color availability, or the photo may feature a single item when several sizes may be available. Please refer to our product descriptions for further information on colors, sizes and styles.

The DollarDays Customer Care Team is available Monday through Friday from 5:00 a.m. MST to 5:30 p.m. MST. They can be reached toll-free at 877-837-9569 or by email at service@dollardays.com.

If your order has been prepared for shipment or is in transit, you may not be able to cancel it. Please call our Customer Care Team at 877-837-9569 or email service@dollardays.com for further information.

We do not offer any printed catalogs. Our Customer Care Team is always available to help guide you through the site and make product selections specific to your needs. They can be contacted by calling 877-837-9569 or by emailing service@dollardays.com.

If you need to update the shipping address on an order that has been placed, please call our Customer Care Team at 877-837-9569 for immediate assistance.

If you need to update an order that has already been placed, please call our Customer Care Team at 877-837-9569. If you are changing the shipping address and the order has already shipped, you may be responsible for any reroute costs that occur.

If you receive an error message while placing an order, please contact the Customer Care Team at 877-837-9569.

Our global search bar allows you to browse for products by typing in a keyword. If you are having trouble getting the search results you want or there is a product that does not appear to be available on our website, please contact a Customer Care representative at 877-837-9569. We may be able to locate a warehouse or vendor that could source the product.

Since we ship by the case and pull inventory from multiple warehouses, we do not offer expedited shipping online. If you have a deadline that you must meet, please call our Customer Care Team at 877-837-9569 or email service@dollardays.com so we can review all of your options prior to ordering.

Our standard order processing time is 24-48 hours after order confirmation. The time may vary depending on the order volume. If you need additional clarification, please contact our Customer Care Team at 877-837-9569 or by emailing service@dollardays.com.

We may be able to send a sample, depending on availability. To learn more, please contact us at samples@dollardays.com.

Payments

Yes, all pricing is displayed in U.S. dollars.

We accept American Express, Mastercard, Visa, Discover, debit cards, Amazon Pay and PayPal. We also accept prepaid orders by wire transfer, cashier's check or money orders drawn on a U.S. bank and payable in U.S. currency. We do accept business, personal checks and electronic checks, but be aware that paying with these methods can delay your order up to fourteen (14) days because these funds will need to clear our account prior to releasing your order.

We extend payment terms to our customers on a case-by-case basis. Please contact our Customer Care Team for additional information. They can be reached by emailing sales@dollardays.com or calling 877-837-9569.

Once your transaction is complete, you will receive a receipt by email. Invoices are populated post-order once the product has shipped. You can request a copy from a Customer Care representative or download and print a copy from your account online.

The initial authorization at the time of checkout is to ensure the payment method has funds available for the order. In some cases, your order may ship from multiple warehouse and you may receive a charge for each shipment, which will post as more than one charge per order. For further assistance, please contact our Customer Care Team at 877-837-9569 or by emailing service@dollardays.com.

Shipping

All return requests must be made within fourteen (14) days of delivery, as reported by the respective third-party package delivery company, to qualify for return. Return requests received more than fourteen (14) days after the date of delivery are not eligible for return. All returns must be completed within fourteen (14) days of when return instructions are provided. Case lots must be returned in the original shipping carton with all individual items unopened. No partial returns will be accepted. All shipping costs for merchandise authorized by DollarDays to be returned to DollarDays shall be at the customer's expense and may include a restocking fee. If an order is short shipped, the wrong product was sent or if merchandise is damaged or defective, we will issue a full credit for the product amount. No returns or reports of damaged/defective product will be accepted after fourteen (14) days.

Orders under $100 carry a flat shipping fee of $19.95 and a handling fee of $3.98 in the contiguous 48 United States. Orders over $100 have a shipping rate of approximately 15%-18% of the product's cost. Shipments to Alaska and Hawaii are 45% of the order total. Overweight or oversized items are excluded from shipping promotions and may be subject to surcharges. Call 877-837-9569 for shipping rates on orders to destinations outside the contiguous 48 United States.

Once your order is processed, you will receive a shipping notification via email. You can also check the status of your order online under your Order History if you are logged in to your account.

Yes, but additional rates may apply.

We partner with FedEx Cross Border (formerly Bongo International) for international shipping needs. This allows us to ship to over 100 countries and take advantage of their fast, reliable shipping network. All international shipping costs are calculated by FedEx Cross Border and based on the items you are purchasing, your chosen shipping method, and your shipping destination. For further assistance, please contact our Customer Care Team at 877-837-9569 or by emailing service@dollardays.com.

Some items can be shipped by UPS Ground on the same day you order if your order is placed by 1:00 p.m. Eastern time (ET) — at no additional cost to you. Look for the “Same-day Shipping” icon on the product's detail page. Estimated lead times for same-day shipping do not include weekends or holidays, and transit time is determined by the shipping delivery method and destination. Orders requiring credit information may take additional time. Same-day shipping is not available for orders where the method of payment has not cleared. Same-day shipping applies to small-parcel shipments only.

We currently do not offer expedited or overnight shipping during the standard checkout process. If you need your order as soon as possible, we can provide a quote for expedited shipping. To learn more, please contact us at 877-837-9569.